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Return Policy Page
Return Policy
Website: oceanglassart.com
At oceanglassart.com, we strive to ensure customer satisfaction with every purchase. This Return Policy explains the conditions under which products can be returned.
1. Return Eligibility
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Products can be returned only if they are defective, damaged, or incorrect at the time of delivery.
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Return requests must be raised within 7 days of product delivery.
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The product must be unused, in original condition, and include all original packaging, accessories, manuals, and invoice.
2. Non-Returnable Items
The following items are not eligible for return:
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Products damaged due to misuse, mishandling, or unauthorized repairs
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Physical damage after delivery
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Products with missing accessories, packaging, or serial numbers
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Items marked as “Non-Returnable” on the product page
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Clearance sale or discounted items (unless received damaged or defective)
3. Return Process
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Contact our support team within 7 days of delivery with your order ID and issue details.
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Share clear images or videos showing the defect or damage, if requested.
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Once approved, return instructions will be provided.
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The product will be inspected after receipt.
4. Replacement or Refund
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If the returned product passes inspection, we will offer a replacement or refund, as applicable.
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Refunds will be processed to the original payment method within 7–10 business days after approval.
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In case of replacement, delivery timelines may vary based on product availability.
5. Shipping Charges
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Return shipping charges will be covered by oceanglassart.com only if the return is due to a defect, damage, or wrong product delivered.
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For all other approved returns, shipping costs may be borne by the customer.
6. Cancellation Policy
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Orders can be cancelled before dispatch only.
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Once the order has been shipped, cancellation requests will not be accepted.
7. Important Notes
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Keep the product packaging and invoice until the return period is over.
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oceanglassart.com reserves the right to reject returns that do not meet the above conditions.
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This policy is subject to change without prior notice.
